Refund Policy

This policy sets out the cancellation and refund terms for reservations and match participation on HalıSaha+ and is an integral part of the Distance Sales Agreement. For standard venue reservations the operator may set a different free-cancellation window; if so, it is clearly shown on the payment screen. For matches organized by HalıSaha+ and weekly matches, the special rules in sections 3 and 4 below also apply.

1. Cancelling a Reservation and the Free-Cancellation Window

Every reservation has a free-cancellation window, shown on the payment screen. The operator sets it; if they have not, the HalıSaha+ standard applies (currently 48 hours before kick-off).

• If the reservation is cancelled within the window: all amounts paid for that match are refunded.
• Cancelling after the window, or not showing up (no-show): no refund is issued; the amount paid stands as a deposit for the capacity reserved.
• If the cancellation comes from the operator, the organizer or HalıSaha+: everyone who paid is refunded in full regardless of timing.

A cancellation by the captain who set up the match is not held against the other participants: within the window everyone who paid is refunded in full; after the window no refund is issued.

2. A Participant Leaving a Match

A participant who has paid may leave the match of their own accord until kick-off; in that case the payment is not refunded and the freed spot opens to other players. Before leaving, the app clearly shows this outcome and asks for confirmation. A participant who cannot attend may hand their spot to another player using the in-app spot transfer feature.

3. Matches Organized by HalıSaha+

In matches marked "Organized by HalıSaha+", HalıSaha+ rents the pitch slot in its own name and is the seller. The cancellation and refund terms for these matches are set by HalıSaha+, not the venue, and HalıSaha+ is both the addressee of refund requests and the party obliged to refund. For one-off organized matches, if the match does not reach enough participants, HalıSaha+ cancels it and everyone who paid receives a full refund, even if the free-cancellation window has passed.

4. HalıSaha+ Weekly Matches

HalıSaha+ weekly matches are matches organized by HalıSaha+ that repeat on the same day and time every week. In addition to the rules in section 3:

• Joining the weekly match pool is free and creates no payment commitment; you can leave the pool at any time.
• Each week's match is a separate sale. To take part in a week's match you pay that week's fee, and your spot is secured by your payment.
• When a new week's match opens, pool members are notified first and given priority for the period shown in the app; after that period the remaining spots open to everyone. Priority is not a guaranteed spot.
• Low turnout does not cause the match to be cancelled automatically; as a rule the match is played with the participants who paid. Depending on turnout, HalıSaha+ may reduce the team format for that week; this does not change amounts already paid.
• A participant who leaves the match is not refunded (section 2); the freed spot opens to other players.
• If HalıSaha+ or the venue cancels the match, everyone who paid receives a full refund.
• HalıSaha+ may change the day, time, price or team format for future weeks; changes are announced to pool members in advance and do not affect weeks already paid for.
• A member who does not take part in the number of consecutive weeks stated in the app may be removed from the pool and may rejoin at any time.

5. If the Roster Is Not Filled

For quick matches and one-off matches organized by HalıSaha+, if the match does not come together because the roster is not filled, players who paid receive an automatic full refund. This rule does not apply to weekly matches (section 4).

6. Force Majeure

If the match is cancelled by the venue, the organizer or HalıSaha+ due to force majeure (such as weather, natural disaster or public-health measures), the amount paid is refunded in full.

7. Refund Method and Timing

• Card payments are refunded to the original card. The refund usually appears within 5-7 business days and, depending on the bank, may take up to 14 business days.
• For standard reservations, bank transfer/EFT payments go directly to the venue's (for tournaments, the organizer's) account, so the refund is made by the venue/organizer who received the money, to the IBAN you provide; these payments cannot be refunded automatically since they never pass through the platform. You submit your IBAN in the app; HalıSaha+ tracks the process and you can report if you did not receive your refund.
• For matches organized by HalıSaha+ and weekly matches, bank transfer/EFT payments are refunded by HalıSaha+ to the IBAN you provide.
• Payment-provider transaction/refund fees may be deducted from the refunded amount.

8. How to Request a Refund

1. Open the reservation or match detail in the app or web portal.
2. Tap the relevant action (cancel / leave match); the app shows the refund outcome beforehand.
3. For force majeure or special cases, email destek@halisahaplus.com; we reply within 24 hours.

9. Right of Withdrawal

Under Article 15(1)(g) of the Turkish Distance Contracts Regulation, leisure-time services that must be performed on a specific date or period carry no statutory right of withdrawal. The refunds in this policy are commercial refund allowances offered by HalıSaha+ and the operators; mandatory rights under consumer legislation are reserved.