Preliminary Information Form

This Preliminary Information Form is prepared to inform consumers who create a reservation or join a match on the HalıSaha+ platform, under Article 5 of the Distance Contracts Regulation, Turkish Law No. 6502 on Consumer Protection and Law No. 6563 on the Regulation of Electronic Commerce. The Distance Sales Agreement is formed after the consumer reads and electronically approves this Form.

1. Seller / Intermediary Service Provider

• Legal name:PARPALİ YAZILIM VE BİLİŞİM HİZMETLERİ TİCARET LİMİTED ŞİRKETİ ("HalıSaha+")
• Address: Beştepe Mah. 31 sk. no: 2B İçKapı No: 104 Yenimahalle/Ankara 06560, Türkiye
• Tax ID: 7220959836  ·  MERSIS: 0722095983600001
• Registered e-mail (KEP): parpali@hs03.kep.tr
• Phone: +90 (533) 518 35 53 · WhatsApp Support Line
• Email: info@halisahaplus.com

Who the seller is depends on the type of service:

• Venue reservation (standard):HalıSaha+ acts as an "intermediary service provider" under Law No. 6563. The actual seller of the reservation fee is the venue operator (for tournaments and events, the organizer); HalıSaha+ provides the platform and payment facilitation, and the invoice is issued by the operator.
• Organized by HalıSaha+:In matches where HalıSaha+ rents the pitch slot from the venue in its own name and on its own account, the seller is HalıSaha+ itself. The service is sold as a "match organization service", the invoice is issued by HalıSaha+ and cancellation/refund requests are addressed to HalıSaha+. These matches are marked "Organized by HalıSaha+" in the app.
• HalıSaha+ weekly match:An organized match by HalıSaha+ that repeats on the same day and time every week; the seller is HalıSaha+. Joining the weekly match pool is free and creates no payment commitment; each week's match is a separate sale and that week's fee is paid separately.

2. Subject and Essential Characteristics

• Electronic purchase of a reservation right for a selected venue, date and time window, or of the right to take part in a match. For matches organized by HalıSaha+, the service purchased is a match organization service.
• Tournament entry fees and weekly match fees under a subscription are also covered.
• The venue or match name, date, time and amount payable are clearly shown before payment.

3. Total Price and Payment

• The amount payable is clearly disclosed before confirmation. All prices are in Turkish Lira and include VAT.
• Credit/debit card: Payment is collected via the 3D Secure infrastructure of iyzico Ödeme Hizmetleri A.Ş. Card data is not stored on HalıSaha+ servers.
• Bank transfer/EFT: Where the app offers this option, payment is made to the IBAN shown on screen. For standard reservations this is the account of the venue operator (for tournaments and events, the organizer); for matches organized by HalıSaha+ it is the account of HalıSaha+.
• For reservations where the operator offers a deposit option, only the deposit is collected online; the rest of the pitch fee is paid at the venue.
• If 3D verification or collection fails for a card payment, no contract is formed and no amount is captured from the card.

4. Delivery and Performance

The service is set up digitally. The reservation or match participation is confirmed when a card payment is approved or, for bank transfer/EFT, when receipt of the payment is confirmed by the recipient; an electronic confirmation (in-app notification and/or email) is then delivered to the consumer. Performance is completed when the pitch or match is made available on the selected date and time.

5. Right of Withdrawal, Cancellation and Refunds

Under Article 15(1)(g) of the Distance Contracts Regulation, there is no right of withdrawal for contracts concerning leisure-time activities for entertainment or recreation that must be performed on a specific date or period.

Notwithstanding this, HalıSaha+ offers a commercial refund allowance detailed in its Refund Policy. In summary:

• Every reservation has a free-cancellation window shown on the payment screen. The operator sets it; if they have not, the HalıSaha+ standard (currently 48 hours before kick-off) applies. If the reservation is cancelled within the window, the full amount paid is refunded; cancellations after the window and no-shows are not refunded.
• If a participant who has paid leaves the match of their own accord, the payment is not refunded; the freed spot opens to other players.
• If the cancellation comes from the operator, the organizer or HalıSaha+, a full refund is made regardless of timing.
• Rules specific to matches organized by HalıSaha+ and to weekly matches are set out separately in the Refund Policy. Force majeure is assessed separately.

6. Complaints and Dispute Resolution

• The consumer may apply to the Consumer Arbitration Committees or Consumer Courts at their place of residence or purchase. Monetary thresholds are updated annually by the Turkish Ministry of Trade.
• Disputes about card payments may also be raised through the issuing bank under Law No. 5464 on Bank Cards and Credit Cards.

7. Commercial Electronic Communications and Service Notifications

Under Law No. 6563, campaign/promotional commercial electronic messages are not sent without the consumer's explicit consent. Consent may be withdrawn at any time via "Account > Notification Preferences". Notifications about matches you join and about the weekly match pool (such as a match opening, reminders or cancellations) are service notifications required to deliver the service; you can stop weekly match notifications by leaving the pool.

8. Effectiveness

This Form takes effect when the consumer electronically approves it and the related agreements before payment, after which the Distance Sales Agreement is formed. The date of approval and the approved version are stored electronically by HalıSaha+.